Shipping policy

SHIPPING POLICY

Shipping charges

For orders delivered within India:

  • Orders below ₹699: ₹79 standard shipping.
  • Orders of ₹699 or more: Free shipping.

The applicable shipping charge is displayed at checkout before you place your order.

For supported international destinations, the currently configured shipping charge is ₹1,800. International shipping is available only where checkout accepts your delivery address and offers a shipping option. Any applicable customs duties or import charges are not included in this shipping charge and may be payable by the recipient.

Order processing and delivery

Prepaid orders are processed after successful payment confirmation. Cash on Delivery orders may require confirmation before dispatch. Manual UPI orders are processed after we verify receipt of payment.

Processing and delivery times vary depending on product availability, the supplier, your location and the courier. Please contact riwou24x7@gmail.com before ordering if you need a delivery estimate or have a specific deadline. Delivery estimates are not guaranteed.

Orders containing multiple products may arrive in separate packages.

Order updates and tracking

Where tracking is available, we will share the tracking details after dispatch. Tracking updates may take time to appear on the courier’s website.

Delivery address

Please provide a complete and accurate address, PIN code and phone number. If you need to correct your address, contact us as soon as possible. Address changes may not be possible after dispatch.

Delayed, missing or damaged deliveries

If your order is delayed, marked as delivered but not received, or arrives damaged, please contact us with your order number and relevant details. For damaged or incorrect items, please include photos where possible so we can investigate and help resolve the issue.

Returns and refunds

Return and refund requests are handled according to our Return and Refund Policy. Please contact us before sending any product back.

Contact us

RIWOU
Email: riwou24x7@gmail.com
Phone: +91 9279946441